We offer free standard delivery on all orders within the United States, with delivery typically within 5-7 business days. Expedited shipping is available for an additional fee, calculated at checkout.

Orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard delivery takes 5-7 business days from the shipping date.

Yes, we provide free standard delivery on all orders within the United States, with no minimum purchase required. For international orders, please see our international shipping FAQ.

Yes, we offer international shipping to select countries. International customers are responsible for applicable customs duties, taxes, or fees, which will be calculated at checkout. Free delivery applies only to U.S. orders.

Once your order ships, you will receive an email with a tracking number and a link to monitor your package’s progress via our shipping partner’s website.

We accept returns within 30 days of delivery for unworn, undamaged shoes in their original packaging with tags attached. A return authorization must be requested via our website.

Final sale items, such as those purchased during promotional events, are non-returnable. Please review product descriptions for final sale designations before purchasing.

Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case we provide a prepaid return label

Refunds are processed within 7-10 business days of receiving the returned item. Refunds are issued to the original payment method, excluding any expedited shipping fees.

Exchanges are subject to availability. To exchange, initiate a return and place a new order for the desired size or style. Contact customer service at support@alizausa.com for assistance.

Our cloth shoes for men, women, and kids are designed to fit true to standard U.S. sizing. Please refer to our Size Guide for detailed U.S., European, and UK size conversions, as well as foot measurement instructions.

If your shoes don’t fit, you may return them within 30 days, provided they are unworn and in original condition. Return shipping costs may apply unless the item is defective. Visit our Size Guide to confirm sizing before ordering.

Our cloth shoes align with standard U.S. sizing for men, women, and kids, but fit may vary slightly by style. Check our Size Guide or product-specific details for guidance.

Our Size Guide includes step-by-step instructions to measure your foot length and width. For best results, measure in the evening when feet are slightly swollen and compare to our size charts for men, women, or kids.

Orders may be modified or canceled within 2 hours of placement. After this period, orders enter processing and cannot be altered. Contact support@alizausa.com immediately for assistance.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets, all processed securely.

We provide a 6-month limited warranty for manufacturing defects on our cloth shoes. Contact customer service with your order number and photos of the issue for evaluation.

Reach us at support@alizausa.com Monday through Friday, 9 AM to 5 PM EST. We aim to respond within 24 hours.

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To maintain your cloth shoes, gently clean with a damp cloth and mild soap, then air dry away from direct heat. Refer to the care instructions included with your purchase for specific guidance.